+ Acceptance Rate is now part of our selection logic. Make sure you are accepting the jobs you can complete.
+ Location Sharing is now part of our selection logic. It's critical that all of your drivers are GPS enabled, we now use their location if it’s better than your Rate Agreement ETA. In the near future we will prioritize providers whose drivers are sharing GPS.
ETA Accuracy will be added into our selection logic to reward those who consistently meet their quoted ETAs
2. Key Levers for Job Selection & Growth
Agero's selection logic has evolved to give you more transparency and more ways to win. By mastering these key performance levers, you are in the driver's seat of your own growth.
What you need to know:
-
Acceptance Rate is now part of our selection logic. Make sure you are accepting the jobs you can complete.
-
Location Sharing is now part of our selection logic. It's critical that all of your drivers are GPS enabled, we now use their location if it’s better than your Rate Agreement ETA. In the near future we will prioritize providers whose drivers are sharing GPS.
Coming later this year:
- ETA Accuracy will be added into our selection logic to reward those who consistently meet their quoted ETAs. What you need to know, now
DRIVE PERFORMANCE Delivering excellence is the fastest way to scale your volume.
-
NPS: A positive customer experience keeps your ranking strong.
-
Completion Rate: Finish the jobs you start. Stay at the top of the list.
MASTER YOUR MARKET Smart pricing ensures you remain a valued partner.
-
Market-Based Rates: Align your pricing with your specific region to stay competitive.
-
Cost Transparency: Keep add-on fees to a minimum to protect your rank.
MAXIMIZE YOUR REACH Real-time data leads to real-time growth.
-
Location Sharing: Share your location. Get prioritized for the jobs nearest to you.
-
Updates from the Field: Drivers who update job statuses directly get prioritized for accurate ETAs.
-
Territory Accuracy: Align your service areas with your actual fleet capacity.
BE THE PARTNER WE CAN COUNT ON Reliability equals rewards.
-
Acceptance Rate: A strong Acceptance Rate is required to stay in our network and helps ensure steady job offers.
-
Profile Accuracy: Make sure we know the hours you are available. The time you're open and available to take Agero jobs matters, and helps us ensure you are getting the right job offers at the right time.
Use the details on this reporting page to talk with your drivers and dispatchers to improve their performance on Agero jobs.
To review your rates, just sign into Swoop, navigate to your user settings in the upper right hand corner.
Then, click on "Rate Agreements" within the navigation bar as shown below:
*Note: Swoop will only consider providers that are signed up for the necessary service capabilities, equipment and business hours.
Read more about performance metrics and the performance dashboard.