Managing a Job - Driver Training 1.4

Where we will be working: Mobile Application > Swoop Towing

Download Swoop Towing App for iOS or Android

Start Route:
Once you receive the job and open up the details you will see the Start Route button at the bottom of your screen. Click there to start navigation to the customer.

Once you click Start Route, Swoop will allow you to use your phone's navigation system to drive directly to the customer without having to copy and paste the address. 

Select Navigate with Maps. Swoop will auto populate the customer's exact location into Google or Apple maps within your phone.

On Site:
Once you arrive to the customer, you will want to mark “On Site” within the application. This status update is directly seen by the dispatcher. They will not have to text or call you to find out if you are with the customer.

 

While on site, take photos and collect signatures. See related articles below to see how.

Depending on the service type, the next option will differ. For soft services like battery jumps which are completed on scene, you will see Complete. For any towing service, the option will be Drive To Drop. 

Complete: Completes the job from your queue. The dispatch team will also be notified of the completed job. You will land back on your queue and can move on to the next job.

Drive to Drop: Again, only for towing services, selecting this moves the status over to Towing so that the dispatch team knows you are in progress of towing the vehicle and are still working. You will be presented again to use navigation to the drop off destination. You can take more photos and collect a drop off contact signature as well. 

After Drive to Drop you will notice the status will say “At Drop”. This signifies to your dispatchers you are at the tow destination, take any photos or signatures you wish. You will see the last status is Job Complete. 

Hit Complete to finish the job.

 

Related Articles

Taking Photos - Driver Training 1.5

Collect Customer Signature - Driver Training 1.6

If you have any questions, please reach out to the Provider Advocate Group by submitting a ticket or live chatting with an agent, both available at info.agero.com/network. You can also reach the team via the blue chat bubble on AgeroSupport.