Should I reject a job or let it expire?

Don’t Let Job Offers Expire. It’s always better to Reject an offer than to let it Expire. 

By rejecting a job vs. letting it expire, it allows us to re-route the job immediately, reducing the wait time for customers seeking assistance and clearing your screen faster. It also gives us better data on why particular jobs are not accepted, which could influence platform enhancements in the future. Rejecting a job does not hurt you any more than an expired offer, it simply lets us move on faster and gives us better insight

When you let a job offer expire, you lose the chance to gain the necessary insights to improve your performance and recover similar lost opportunities in the future. 

Here’s what you should know:

You Need the Data:

When you reject an offer, you choose a reason (like ‘Equipment Not Available’ or ‘Restricted Roadway’). This data is key: It provides visibility into why you were not able to accept that job so that you can make the necessary adjustments to improve your acceptance rate.

Letting an Offer Expire is Not a 'Neutral Action':

Expired offers have the exact same negative impact on your Call Acceptance rate as rejecting it. Low Acceptance Rate can directly limit your future growth opportunities and earning potential.

See the Score: 

You can check your performance metrics surrounding your rejected reasons directly in your Insights Dashboard. Specifically, head over to your Performance Details Tab and look for the ‘Offer Status’ and ‘Rejection Reasons chart’. You can also always head over to your Raw Job Data tab where you’ll find all job offer information, with many available filters to sort through. 

Example images of a provider with low expirations (first image) vs. high expirations (second image) shown below: