Acceptance rate is a critical driver of your business growth.

Best Practice: Actively manage every call 

Acceptance Rate is a primary driver of your growth and revenue. Maintaining a strong Acceptance Rate is a requirement to be in our network and ensures you’ll receive a steady stream of job offers. Every unaccepted offer is money left on the table. More importantly, low acceptance will signal to our selection logic that your company may not be ready for more volume, which directly limits your future opportunities.

To remain a top-performing partner and maximize your earning potential, it is essential to actively manage every job offer. We recommend visiting your Insights Dashboard weekly - specifically your Performance Details tab - to take a deep dive into your Acceptance Rate and identify exactly where and when revenue opportunities are being missed.

Operational Tips: Reject vs. Expire

While we understand peak times are challenging, managing offer volume is critical:How you handle a job you can't take is just as important as the jobs you do:

• Reject vs. Expire: Rejecting a job outright is better for your performance and customers. By rejecting a job vs. letting it expire, it allows us to re-route the job immediately, reducing the wait time for customers seeking assistance and clearing your screen faster.

• Provide Accurate Rejection Reasons: Telling us why you can’t assist (e.g., over capacity or restricted roadway) gives us the visibility needed to help you understand why volume is missed, adjust your strategy and ensure we understand your current limits.

Don’t Let Job Offers Expire. It’s always better to Reject an offer than to let it Expire. 

By rejecting a job vs. letting it expire, it allows us to re-route the job immediately, reducing the wait time for customers seeking assistance and clearing your screen faster. It also gives us better data on why particular jobs are not accepted, which could influence platform enhancements in the future. Rejecting a job does not hurt you any more than an expired offer, it simply lets us move on faster and gives us better insight

When you let a job offer expire, you lose the chance to gain the necessary insights to improve your performance and recover similar lost opportunities in the future. 

Here’s what you should know:

You Need the Data:

When you reject an offer, you choose a reason (like ‘Equipment Not Available’ or ‘Restricted Roadway’). This data is key: It provides visibility into why you were not able to accept that job so that you can make the necessary adjustments to improve your acceptance rate.

Letting an Offer Expire is Not a 'Neutral Action':

Expired offers have the exact same negative impact on your Call Acceptance rate as rejecting it. Low Acceptance Rate can directly limit your future growth opportunities and earning potential.

See the Score: 

You can check your performance metrics surrounding your rejected reasons directly in your Insights Dashboard. Specifically, head over to your Performance Details Tab and look for the ‘Offer Status’ and ‘Rejection Reasons chart’. You can also always head over to your Raw Job Data tab where you’ll find all job offer information, with many available filters to sort through. 

Example images of a provider with low expirations (first image) vs. high expirations (second image) shown below: