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Requirements & Guidance on Photo Capture for Jobs and Additional Charges

Photos are required for every job, regardless of service type. When it is safe to do so, it is in your best interest to share as many photos as possible during each job.

Click to download our guidelines for Add-Charges

Click to download our requirements & guidelines on photos

Click here for a quick video on our Photo Guided Experience in Swoop.

Taking quality photos for every service job ensures operational accuracy, streamlines additional charges, and significantly minimizes financial and legal liabilities.

Key Benefits

  • Faster Processing: Accelerates damage resolutions and speeds up invoice/charge approvals.

  • Risk Mitigation: Reduces overall liability, limits audit risk, and prevents false or fraudulent customer claims.

  • Clear Communication: Eliminates customer callbacks regarding vehicle delivery status and streamlines requested additional charges.

Core Photo Requirements (All Road, Tow, & Accident Jobs)

  • Standard Corners: Take a minimum of four pictures of the vehicle—one of each corner—at both pick-up and drop-off.

    • Note: Drop-off photos are strictly mandatory to change a job status to completed.

  • Identifiers: Capture clear photos of the VIN, license plate, and visible signage of the delivery location.

  • Pre-existing Damage: Take at least three close-up pictures of any pre-existing damage immediately upon arrival at the disablement scene, before touching or interacting with the vehicle

  • No Duplicates: Unique, non-duplicated photos are required for all jobs.


Specialized Job Requirements

1. Accident Jobs

  • Scene Documentation: Photograph the environment, debris, relevant landmarks, and any local signage to provide context.

  • Involved Vehicles: Take photos of all vehicles involved in the incident, ensuring license plates are clearly visible where possible.


2. Storage Yard Jobs

  • Receipt Verification: Uploading a photo of the itemized receipt is mandatory for any job involving a payout.

3. Additional Charge Requests (Dolly, Labor, Ramps, etc.)

Photo proof is strictly required to substantiate extra equipment or labor on-scene. Failing to upload supporting photos will result in an immediate rejection of the request.

  • Applicable Charges: Includes but is not limited to: Accident Clean Up, Disconnect Driveshaft, Dolly, Extreme Damaged Vehicle, GoJak, Mobile Charge, Ramps, Labor, Ferry, Snatch Block, Tire Skates, Tire Disposal, Second Truck, or Second Services. (Examples of approved images below)

Copy of Volume Insights Part 2-3

 

  • How to Submit: Requests can be submitted automatically via self-service using the Invoices Tab within the Swoop platform (example below).  

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⚠️ Important Safety Reminder: Only take photos when it is entirely safe to do so.

If you have any questions, please reach out to the Provider Advocate Group by submitting a ticket or live chatting with an agent, both available at info.agero.com/network.