Command Center for Agero Roadside Managed Services

Roadside assistance can falter. Recover the customer experience before issues arise with Command Center.

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Identify potential service delays 

Command Center automatically flags events with high likelihood of a missed ETA

Proactively escalate and manage

Highly trained case managers resolve service issues before they become visible to customers, establishing trust and loyalty

Reduce customer complaints

Up to 20-30% reduction in customer complaints

Identify and escalate at-risk cases early with the most powerful ETA prediction model

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UNMATCHED AI

Proprietary machine learning algorithm trained with data from over 50 million events

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NATIONWIDE

Accurately predicts missed ETAs in any zip code in the US

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AWARD-WINNING

Winner of the 2018 Digital Edge 50 Award

Meticulous case management makes things right

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Specialized technology

Intuitive case management dashboards built on a world-class platform ensures follow-up occurs quickly and frequently

Above and beyond service

Case managers are empowered to do what it takes to resolve the issue and provide customer care

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Command Center for Agero Roadside Managed Services identifies potential service delays and proactively recovers the customer experience before it declines.

 

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