Call Center support to enable an omni-channel experience. This includes everything from managing requests and monitoring active jobs to assisting with escalation.
Agero call center agents are highly trained to support roadside and accident management support across over 100 client programs totaling more than 12 million events per year.
Accessibility to a reliable network of service providers is vital to a successful roadside assistance program. The service providers you partner with should be trustworthy businesses who you can rely on to quickly and safely service or rescue your customers.
Agero's robust nationwide network is comprised of service providers covering every zip code. Our provider partners are held to performance standards to ensure quick and safe completion of each event.
Access details of the case.
View all events on an interactive map.
Watchdog functionality is built into the dashboards. Intuitive color coding prompts agents to take action.
Partner and Mobile APIs are easy to use and enable powerful connections to everything from client software and customer applications.
Pairing roadside events and providers is optimized based on your business objectives for ETA, quality or cost.
Settings for each client and provider can be set to meet their business needs and preferences.
Note to Service Providers: Swoop Tow Management may be more applicable to your needs. Click here to learn more