Swoop Dispatch Management

The complete software platform you need to deliver a vertically integrated, digital, transparent roadside solution worldwide.

Supporting the full range of business models from managed motor clubs to direct-to-consumer to in-house fleet management.

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Swoop Dispatch Management Platform

Flexible Roadside Assistance Solution

Swoop Dispatch Management improves the experience at each touch point and provides a holistic, end to end management of roadside assistance events. This powerful platform can be leveraged by managed motor clubs, direct-to-consumer or in-house fleet management. It can be configured to leverage your call center or network or utilizing Agero's network and call centers.

 

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CALL CENTER

WHAT YOU NEED:

Call Center support to enable an omni-channel experience. This includes everything from managing requests and monitoring active jobs to assisting with escalation.

 

WHAT WE OFFER:

Agero call center agents are highly trained to support roadside and accident management support across over 100 client programs totaling more than 12 million events per year.

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PROVIDER NETWORK

WHAT YOU NEED:

Accessibility to a reliable network of service providers is vital to a successful roadside assistance program. The service providers you partner with should be trustworthy businesses who you can rely on to quickly and safely service or rescue your customers.

WHAT WE OFFER:

Agero's robust nationwide network is comprised of service providers covering every zip code. Our provider partners are held to performance standards to ensure quick and safe completion of each event.

Everything You Need to Know in Real Time

 

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Reviews

Customer feedback is captured through timely surveys and aggregated for review.

 

Insights

Program insights and provider performance dashboards are generated automatically.

Case Details

Access details of the case.

 

Map View

View all events on an interactive map.

Monitoring

Watchdog functionality is built into the dashboards. Intuitive color coding prompts agents to take action.

 

Behind the scenes

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ROBUST API

Partner and Mobile APIs are easy to use and enable powerful connections to everything from client software and customer applications.

 

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ADVANCED ALGORITHMS

Pairing roadside events and providers is optimized based on your business objectives for ETA, quality or cost.

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CUSTOMIZABLE SETTINGS

Settings for each client and provider can be set to meet their business needs and preferences.

 

Real time vertically integrated platform that drives efficiency and a better consumer experience

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CONSUMERS

  • Request service through omnichannel experience (mobile app, phone, etc.)
  • Live tracking and real time updates
  • Clear feedback path

 

PROVIDERS

  • Job acceptance and dispatching
  • Provide real time service updates
  • Manage the entire business on platform

 

CLIENTS

  • Dashboard to view every job in real-time
  • Map to view hot spots
  • Real-time NPS and customer satisfaction tracking
  • Tools enable proactive case management

YOUR TEAM

  • Dashboard to manage consumer experience and escalations
  • Configurability of services and service levels
  • Real time reporting and analytics

 

Learn more about Swoop Dispatch Management

Swoop Dispatch Management is a software platform that is vertically integrated and configurable to the needs of your fleet, providing full transparency into each event.

 

CONTACT SALES TO LEARN MORE AND SCHEDULE A DEMO