Challenges facing the towing & road service industry

Changing Dynamics, Increased Cost and Labor Competition Put Consumer Roadside Experience at Risk

On average, drivers experience a roadside event at least once every three years. Tow operators and other service providers come out all at hours and in all weather conditions to support these stranded drivers.

But challenging work conditions, the rise of alternative employment options and increasing costs are impacting how this service is delivered and affecting the consumer experience on the road.

This Agero report, developed in partnership with the Towing and Recovery Association of America, Inc.®, explores these dynamics and their impact on the roadside industry.

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Roadside Events Affect 1 in 3 Drivers Each Year

That is 3X more than those who experience windshield cracks, non-driveable accidents and vehicle theft, combined. 

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Roadside incident rates are likely to continue rising 

Average vehicle age and miles driven per year are both on the rise - and likely to lead to an increase in roadside events.

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Service providers are struggling under increasing costs

Insurance, fuel and labor costs are all growing, causing challenging economics that threaten to put many service providers out of business.