1. Emergency Towing
If your covered vehicle will not start or if you have lost or broken your key, Veteran Strong 24-Hour Roadside Assistance program will have your covered vehicle towed to the nearest service facility of your choice for up to $100 per occurrence.
2. Emergency Roadside Assistance
If your covered vehicle has a flat tire, is out of fuel, stuck or has a dead battery, roadside assistance service will be provided up to a maximum of $100 per event for covered services:
• Battery Boost/Jump Start: If your covered vehicle won’t start due to a dead or weak battery, Veteran Strong 24-Hour Roadside Assistance program will provide a jump-start.
• Flat Tire Service: If your covered vehicle has a flat tire, we’ll install your inflated spare tire. Multiple flat tires will require a tow.
• Fuel Delivery: If your covered vehicle runs out of fuel, we’ll deliver up to two (2) gallons of emergency gasoline/diesel fuel to your covered vehicle, wherever permissible by law. The cost of fuel is not covered.
• Winching/Stuck Vehicle: If your covered vehicle is stuck in mud, sand, snow or a ditch, Veteran Strong 24-Hour Roadside Assistance program will provide winching service to free your vehicle.
3. Emergency Lockout Service
If your keys are locked inside the passenger compartment or trunk of your covered vehicle, we will dispatch an experienced service provider or locksmith to gain entrance to your vehicle. Service is covered up to $100 per event for eligible services.
How do I obtain emergency towing, road service and lockout services? Towing and roadside assistance services are available to you on a sign and drive basis, subject to your 24-hour Roadside Assistance plan and coverage terms.
To obtain service:
1. Call toll-free 877-957-9870.
2. Provide the Service Specialist with the following:
○ Your membership number
○ Your VIN number
○ Area code and telephone number (where you can be reached)
○ Location of disabled vehicle (city, state, street address and closest intersection or other identifying landmarks)
○ Description of disabled vehicle (year, model, color)
○ License plate number and state
○ Type of service needed (tow, flat tire, jump-start, out of gas)
3. Once your dispatch request has been received, our automated system will call the phone number you provided, and relay information on the service provider that will arrive to assist you with an estimated time of their arrival to your vehicle's disablement location.
4. If it is safe to do so, please stay with your disabled vehicle. A service provider cannot service an unattended vehicle.
5. Be prepared to present your membership card or driver’s license to the service provider, if requested.
Coverage Limits:
For emergency towing, as well as any covered roadside assistance or emergency lockout service, Veteran Strong 24-Hour Roadside Assistance program will pay the independent service provider directly for covered services up to a maximum of $100 per disablement. There will be no out of pocket expenses required from you for covered services up to the Veteran Strong 24-Hour Roadside Assistance program benefit limits. You will only need to sign the service provider’s invoice and continue on your way. If the cost of the service exceeds your coverage or benefit limit(s), you will be required to pay any costs over the program benefit limit(s) or for non-covered service(s) at the time of service delivery.
Frequency Limit:
These services are provided to you as an emergency service and are not intended to replace general maintenance of your vehicle(s). Towing and road services are limited to (a) one disablement for the same service type in any consecutive 7 day period, and (b) a combined four (4) towing and/or roadside assistance service incidents per membership year.
If the frequency limits are exceeded, Veteran Strong 24-Hour Roadside Assistance program will provide you with dispatch assistance for your disabled vehicle. However, you are responsible for full payment of services at the time the service is rendered and payment is not reimbursable.
Reimbursement Privileges:
To be eligible for reimbursement for towing or roadside assistance services secured independently of the Veteran Strong 24-Hour Roadside Assistance program, you must have obtained prior authorization from one of our Service Specialists. To be considered for reimbursement, you are required to submit all paid and itemized receipts to Cross Country, within thirty (30) days of disablement. All receipts must be from the company providing you with the covered goods or services. When submitting a claim please include your name, membership number, address and daytime phone number. Mail your reimbursement request to:
Cross Country Motor Club Attention: Claims
P.O. Box 9145
Medford, MA 02155
or email: member_services@crosscountrymotorclub.com.
