Veteran Strong 24-Hour Roadside Assistance Benefit Guidelines
This Benefit Guide sets forth the terms of the services offered under your Veteran Strong 24-Hour Roadside motor club program.
- 24-Hour Roadside Assistance benefits cover you when driving any of your owned / leased vehicle(s).
- You will not be required to pay any sum in addition to the amounts specified in this Benefit Guide for any of the covered services. In the event the cost for the service exceeds coverage limits, you will be required to pay the additional service charges at the time service is rendered. Additional charges are not reimbursable.
- All of the promised benefits and services of your Veteran Strong 24-Hour Roadside Assistance motor club membership are described here and are available 24-hours a day, 365 days a year, throughout the United States. Your motor club program benefits begin on the memership effective date after payment of membership fees and continue through expiration unless canceled.
- Whenever we refer to “you” and “your” throughout this Guide, we refer to the individuals identified herein or on the program identification card as the member and whenever we refer to “we”, “us”, “our”, “the Plan”, “CCMC”, or “Cross Country Motor Club”, we refer hereinafter to Cross Country Motor Club, Inc. or Cross Country Motor Club of California, Inc., as applicable.
- Your membership is non transferable. As a member of Cross Country Motor Club, you are entitled to cancel the membership at any time. You will receive a full refund of the membership fees paid, if any, if canceled within the first thirty (30) days. If canceled after the first thirty (30) days, you are entitled to a pro-rata refund of the unexpired portion of the membership fees paid less any claims paid, calculated on a monthly basis without any other deductions. Cancellation requests must be dated and submitted to Cross Country in writing via email to member_services@crosscountrymotorclub.com or by mail to P.O. Box 9145, Medford, Massachusetts 02155. This membership may be canceled by Cross Country for fraud or material misrepresentation on your part.
- Benefits are available in the United States.
- Any terms of this motor club membership, which may be in conflict with the statutes of your state of residence, are amended to conform to the statutes of that state.
- Your motor club membership must be active and you must contact Cross Country directly for service. In the event that we are unable to provide roadside assistance service, you will be authorized by Cross Country to obtain service from another service provider. In this event you had to secure services independently of our program and have been provided an authorization number, upon written request, you will be reimbursed for any payments made for authorized covered services up to the specified benefit limits. Otherwise, service secured through any source other than Cross Country will not be covered and are not reimbursable. To submit requests for reimbursement for authorized covered services secured independently, please email our Customer Care team at memberservices@crosscountrymotorclub.com and include your name, membership number, date of service, type of service, Cross Country authorization code with a scanned copy of the original receipt from a commercial service provider of such services. Services secured through private citizens are not eligible for reimbursement.
- The motor club services rendered by Cross Country Motor Club are an “emergency service” and not a general repair service. When the vehicle covered is unable to safely proceed under its own power either on the member’s premises (garage or driveway) or any normally traveled public street, highway or parking area it is to be considered disabled. In case of disablement, the Cross Country member is entitled to the services as outlined in this membership guide. Only vehicles in a safe condition to be towed or serviced will be eligible for covered services.
- This is the entire agreement between the member and Cross Country Motor Club. Any changes must be endorsed in writing and signed by an authorized Cross Country Motor Club representative.
- Your Cross Country membership benefits cover you while driving any of your owned/leased vehicle(s).
- In the event that Cross Country Motor Club pays to you, or pays or incurs expense for your benefit, any sums in connection with or arising out of services obtained by you under this plan, then, to the extent of the amount paid or expense incurred, Cross Country Motor Club shall be subrogated to all of your rights, claims and interest which you may have against any person, corporation or legal entity liable or responsible for the loss or incident which occasioned such payment or expense, including, without limitation the manufacturer of your vehicle, and you, by acceptance of such benefit, authorize Cross Country Motor Club to sue, compromise or settle, in its own name or in your name, or otherwise, all such claims, and you hereby agree that Cross Country Motor Club shall be fully substituted in your place and subrogated to all of your rights on account thereof, provided, however, that you must be made whole, that is, compensated for all the elements of your damages, before Cross Country Motor Club may have any recovery under this provision.
- Benefits are not applicable if disablement is due to an act of God, war, insurrection, terrorism, riot, etc.
- The actual roadside assistance will be performed by independent service providers for whose actions Cross Country shall not be liable.
- Please direct all membership inquiries to member_services@crosscountrymotorclub.com
- One of our Customer Care Specialists will be happy to answer any of your questions or membership needs.
- Cross Country Privacy Notice: We are committed to protecting the privacy of Personal Information for our members, for information on how we collect and use personal information to service our members, please refer to: https://www.agero.com/privacy-cookies-policy.
Types of Vehicles Covered:
Your membership was designed with your privately- owned non-commercial passenger car in mind. Cross Country Motor Club offers full Emergency Towing, Road and Lockout service for all self-propelled, four- wheel vehicles designed, licensed, and used for private on-road transportation, and trucks with a carrying capacity of up to 2,000 pounds, subject to exclusions noted elsewhere herein.
Non-Covered Items:
- All parts, labor and supplies provided while at an auto repair shop or service station.
- Towing to a second location from the original destination to accommodate the driver.
- Any and all fines or ambulance charges.
- Rental of towing equipment.
- Towing at the direction of a law enforcement officer relating to impoundment, abandonment, illegal parking or other violations of law or towing by other than a licensed service station or garage.
- Installation or removal of snow tires, repairs to studs, mounting and dismounting snow chains.
- Cost of tire repair or installation of a new tire on the wheel.
- Shoveling snow from around a vehicle.
- Vehicle storage charges, cost of parts and installation of products, materials, impoundment, and additional labor relating to towing.
- Benefits are not applicable if the need for service arises out of or in connection with an act of God, war, insurrection, riot, terrorism, etc.
- More than one service for the same service type within any consecutive seven (7) day period.
- Your {Insert Brand} 24-Hour Roadside Assistance motor club membership benefits are subject to the following annual benefit frequency limit(s):
- Limited to 4 covered towing and/or roadside assistance events per membership year
- Service performed for a vehicle not in a safe position to be towed or otherwise serviced.
Specific State Provisions:
The schedule of benefits, terms and conditions may vary to conform to state laws as they exist from time to time:
California, Massachusetts, Mississippi, Montana, Nevada, Oklahoma and Wyoming Residents:
If the membership is canceled and you have paid actual consideration for the motor club membership, you will receive a pro rata refund, without any deductions.
Maryland Residents:
In Maryland, the program is offered by Cross Country Motor Club, Inc., with a home office at 400 River’s Edge Drive, Medford MA 02155 (telephone number 800-528-2056). While the company does not have a physical location in the state, service of process may be made upon Cross Country Motor Club, Inc. through its registered agent. Maryland residents are asked to use the above listed toll-free number to contact the company by telephone.
New Mexico Residents:
Pursuant to §59A-50-7, if Cross Country Motor Club is unable to perform a contract obligation either on a service or indemnity basis the cash retail equivalent shall be paid to the Member. Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to civil fines and criminal penalties.
Utah Residents:
Under Utah law, these benefits may only be canceled by Cross Country upon 30 days written notice in the event of any of the following: (i) a material misrepresentation by you, (ii) a substantial change in the risk assumed reasonably unforeseen by Cross Country Motor Club, or (iii) a substantial breach of your contractual duties, conditions or warranties. With respect to the trip interruption benefits and reimbursement requests, a failure to provide timely notice or submit evidence of expenses within 30 days will not invalidate your claim if it was not reasonably possible for you to give the notice or file the receipts within 30 days and notice was given or the claim was filed as soon as reasonably possible.
Wisconsin Residents:
Under Wisconsin law, residents are not limited to 60 days to file reimbursement claims. These benefits may be deemed an insurance policy. After the first 60 days and prior to the expiration of the term Cross Country agrees that it will not cancel your benefits except: (a) for failure to pay the membership fee; (b) in the event of material misrepresentation by you; (c) in the event of a substantial change in the risk assumed reasonably unforeseen by Cross Country; or (d) for a breach of duties, conditions, or warranties by you. No cancellation will become effective until at least ten days after the first class mailing or delivery of a written notice to you. You may cancel your membership at any time upon ten (10) days prior notice to Cross Country Motor Club of California, Inc. If you have a monthly membership and are paying in advance, you will be entitled to a refund for the month in which you have not received the membership benefit. For annual memberships, you will be entitled to a refund on the unused portion. KEEP THIS WITH YOUR INSURANCE PAPERS. PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE (a state agency which enforces Wisconsin’s insurance laws) to file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by writing to:
Office of the Commissioner of Insurance
Complaints Section
P.O. Box 7873
Madison, WI 53707-7873
or you can call 1-800-236-8517 (within Wisconsin) or 608-266-0103 and request a complaint form. Cross Country’s address in the state of Wisconsin is12605 W. North Ave. #247, Brookfield, WI 53045. With respect to the trip interruption benefits and reimbursement requests, the submission of your claim for reimbursement should be made as soon as reasonably possible. Failure to give Cross Country notice within the 30 days will not invalidate or reduce your claim unless Cross Country is prejudiced by the failure to receive such notice. Under state law, Cross Country may not cancel the membership due to excessive usage of the program by a member.
Wyoming Residents:
Cross Country Motor Club of California’s address in the state of Wyoming is 1908 Thomes Avenue, Cheyenne, WY 82001. If the membership is canceled and you have paid actual consideration for this motor club membership, you will receive a pro rata refund, without any deductions.
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