The Swoop Insights Dashboard provides data-driven answers to critical business questions. By mastering key performance levers and leveraging real-time data, providers can take control of their business growth and strategically increase their job volume with Agero.
1. Quick Reference: Navigating the Insights Dashboard
To access these analytics, users must log into Swoop and navigate to the Insights tab.
| Business Question | Dashboard Section / Tool |
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Where can I focus my expansion efforts? |
Territory Map |
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What are my job volume and performance trends? |
Performance Summary |
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Where can I find a deep dive of my in-territory performance metrics? |
Performance Details |
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How do I rank against competitors? |
Volume Insights |
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How are my drivers performing? |
Driver Performance |
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How can I grow my performance to secure more jobs? |
Volume Simulator |
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Where can I find as much info as possible on my jobs? |
Raw Job Data |
2. Key Levers for Job Selection & Growth
Agero’s selection logic has evolved to give you more transparency and more ways to win.
By mastering these key performance levers, you are in the driver’s seat of your own growth.
Drive Performance
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Net Promoter Score (NPS): Delivering positive customer experiences maintains strong performance rankings.
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Completion Rate: Consistently finishing started jobs keeps providers at the top of the selection list.
Master Your Market
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Market-Based Rates: Pricing must align with the specific region to stay competitive.
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Cost Transparency: Providers offering the best value see higher job frequency. Keep additional charges and add-on fees to a minimum to protect your rank.
Maximize Your Reach
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Location Sharing / GPS: Real-time location sharing ensures providers receive jobs closest to them.
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Field Updates: Agero prioritizes providers whose drivers update job statuses directly from the field for accurate ETAs.
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Territory Accuracy: Service areas must be accurately aligned with actual fleet capacity.
Network Reliability
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Acceptance Rate: Maintaining a strong Acceptance Rate is mandatory to stay in the network and ensures a steady stream of job offers.
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Continuity (Hours Available): Consistent availability and the total time open to taking Agero jobs heavily impacts selection.