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      Release Job Process & Best Practices

      There can be a lot of moving parts when it comes to servicing Release jobs. To help simplify the process, we created a downloadable checklist of key best practices to ensure your team is set up for success on these jobs.

      Download the checklist here to share with your team

       

      REMINDER: If you encounter any issues with a storage yard releasing a vehicle, or with any of the items listed, notify Agero immediately and we will step in to assist in the coordination of you, your driver, and the Storage Yard.

       

      Here is everything to keep in mind when it comes to Release Jobs: 

      • Delivery should be completed same day as dispatch; if this is not possible communicate that with Agero immediately and we will provide next steps.
      • Proof of payment from the storage yard is required.
      • Release receipts are required and are to be uploaded into Swoop via photo or attachment.
      • Obtain a delivery signature and stay at delivery location until vehicle is checked in at Body/Repair Shop.
      • Pick up and drop-off photos are required and should be uploaded in real time, per our photo requirements.
      • Drop-off photos should include business signage in the background of the drop off photos.
        • In cases when this is not possible, take vehicle photos and then separate photos of the business signage, per our photo requirements.
      • Ensure drivers have copies of documentation and paperwork that may be required (e.g., VSF Forms (if needed), COI, workers comp (if separate), DOT information, etc.).
      • Update job status in real time (Enroute, On Scene, Towing, Completed) with GPS enabled.

       

      If you need anything, or have issues on the job, we're here to help. Contact us via any of the below methods when servicing a Release or Accident job:

      • Chat with an Agent about live jobs: From within Swoop click the blue chat icon in the lower righthand corner of your screen to chat with a live agent or make automated updates to your active job.
      • Submit a ticket: Regarding account or billing questions at info.agero.com/network.
      • Call us: During service by phone 24/7 at 1-866-359-5425