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Connecting drivers in need to real-time support

Provide immediate accident assistance to support your customers in need and streamline the claims process.

  • We can partner with any crash detection technology to provide immediate customer support
  • Immediate response helps shorten the FNOL process to reduce loss costs
  • Improve customer satisfaction and provide peace of mind

Customer Testimonials

"My insurer was calling me to see if I needed help and if I was okay before I could even wrap my mind around what happened. I didn't answer. They called back. Absolutely incredible service!!"

“My operator stayed with me on the phone the whole time. She calmed me down in the situation. She was simply amazing! Thank you!”

"Accident detection called immediately after the crash and was able to reach out to authorities right away, which was potentially life saving for me because I was unconscious."

"The fact they reached out after the accident was detected was amazing. I really appreciated that. It makes me want to encourage others to get [my insurer] just for that."

ADDITIONAL CONTENT

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INFOGRAPHIC: PRIORITIZING DRIVER SAFETY HAS NEVER BEEN MORE IMPORTANT

With the increased dangers of driving, it is paramount for insurance carriers and auto manufacturers to prioritize technology and services that look out for the well-being of their customers.

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data sheet: telematics BY THE NUMBERS

Learn more about why telematics-based solutions such as Crash Response are gaining popularity, their cost savings benefits, and how proactive accident support increases customer satisfaction.

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blog: maximize the potential of your ubi program

With Usage-Based Insurance participation reaching a record high, maximize the potential of your program offering by including proactive accident support.

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BLOG: WHAT'S MAKING ROADS MORE DANGEROUS THAN EVER

Our data is telling an alarming story - driving is more dangerous than ever. We have reported in the past how driving behavior changed during the pandemic, leading to a spike in fatal accidents.

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blog: added delights drive satisfaction

When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. 

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blog: in the customer's shoes

Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers, the accident claims process is something they’ve never experienced.

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