How can we help you?

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Frequently Asked Questions

All billing discrepancies need to be submitted through, first. Please visit Agero Ticket as a first step. If you have questions about the response you receive through Agero Ticket, you can come back to this form, supply your Agero Ticket number, and one of our team members will respond back to you within one business day.

If you've filled out an application and are looking for an update on its status, please fill out the form to the left and put the number "0" in the Vendor ID field, and "Application Inquiry" in the Type of Request field.

We're prioritizing towers in all markets, and currently have a 3-4 month waiting queue. If you're a good fit for our network, then a member of the Provider Advocate Group will reach out to you if they need additional information. Remember - we cannot process your application unless you've provided us with evidence of completed background checks, a current Certificate of Insurance, and a signed rate sheet. If you've submitted an application and are missing pieces, please look for emails from the Provider Advocate Group requesting them. Only submit one application. Additional applications will not be prioritized. 

Agero, 400 Rivers Edge Drive, Medford, MA 02155

SwoopMe, Inc., 153 Kearny Street, Floor 4 , San Francisco, CA 94108