IF YOU ARE IN NEED OF LIVE JOB HELP, PLEASE USE THE FOLLOWING RESOURCES:
Service Provider Chat for Core Roadside Jobs: The blue chat bubble in Swoop (app.joinswoop.com) available 24/7.
- Chat: info.agero.com/sp-chat-asm available 8:00 AM - 8:00 PM EST, Monday - Friday
- Telephone: 1-866-359-5425 available 24/7
How can we help you?
Please fill out the form at left to submit a ticket to our Provider Advocate Group, who will be able to assist with account-related issues and technical support.
You can also access self-help and troubleshooting content in the Resources tab in our Swoop software. We have numerous support articles and videos on processes, requirements and more.
**Please ensure the email address you provide can accept our emails by adding firstname.lastname@example.org to your safe-sender list. If your inbox is full, you will not be able to receive our emails.**
NOTE: This form will cache your responses, so if you need to fill out another ticket, your original responses will be saved. Please remove any information that isn't relevant to the newest ticket you're submitting.
If you'd like to clear the information showing on the form, please click the Not You? Click here to reset link in the top right corner of the form to start fresh.
Frequently Asked Questions
All billing and invoicing discrepancies should be submitted to the Provider Advocate Group via the form at left. Select "Billing" in the "Type of Request" drop down.
If you've filled out an application and are looking for an update on its status, please fill out the form to the left and put the number "0" in the Vendor ID field, and "Application Inquiry" in the Type of Request field.
We're prioritizing towers in all markets, and currently have a 3-4 month waiting queue. If you're a good fit for our network, then a member of our Recruitment Team will reach out to you if they need additional information. Remember - we cannot process your application unless you've provided us with a accurate W-9, evidence of completed background checks, a current Certificate of Insurance, and a signed rate sheet. If you've submitted an application and are missing pieces, please look for emails from Agero requesting them. Only submit one application. Additional applications will not be prioritized.
For currently contracted providers: We partner with a company called PlusOne Solutions who manages our service provider insurance compliance. PlusOne Solutions will email you 30 days prior to your current COI's expiration date. Please only submit COIs directly to PlusOne via Compliance@PlusOneSolutions.net. Make sure to include your Vendor ID and company name in your email.
If you're in the application process: Please refer to the emails you've received from Agero to send in your insurance information.
For currently contracted providers: We partner with a company called Checkr who manages verifying evidence of completed background checks for all our contracted service providers. If you're looking to send in new background check documentation, you'll need to make sure your company information is up-to-date on AgeroSupport first.
Once you log in, use the Add a Driver/Remove a Driver buttons in the left-hand column to update your employees. Checkr will automatically send you an email request for background check documentation when you add a new driver. Then, you'll receive annual reminders directly from Checkr when it's time to submit again.
If you're in the application process: Please follow the instructions in the background check request email from Agero.
Agero acquired Swoop in January 2018 and Swoop is our current dispatch product. Agero jobs are dispatched through the Swoop software. Think of it as: Agero is the business, Swoop is the product. Click here to learn more.
Agero, 400 Rivers Edge Drive, Medford, MA 02155