How can we help you?

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Frequently Asked Questions

All billing discrepancies need to be submitted through, first. Please visit Agero Ticket as a first step. If you have questions about the response you receive through Agero Ticket, you can come back to this form, supply your Agero Ticket number, and one of our team members will respond back to you within one business day.

If you've filled out an application and are looking for an update on its status, please fill out the form to the left and put the number "0" in the Vendor ID field, and "Application Inquiry" in the Type of Request field.

We're prioritizing towers in all markets, and currently have a 3-4 month waiting queue. If you're a good fit for our network, then a member of the Provider Advocate Group will reach out to you if they need additional information. Remember - we cannot process your application unless you've provided us with evidence of completed background checks, a current Certificate of Insurance, and a signed rate sheet. If you've submitted an application and are missing pieces, please look for emails from Agero requesting them. Only submit one application. Additional applications will not be prioritized. 

For currently contracted providers: We partner with a company called PlusOne Solutions who manages our service provider insurance compliance. PlusOne Solutions will email you 30 days prior to your current COI's expiration date. Please only submit COIs directly to PlusOne via Make sure to include your Vendor ID and company name in your email.

If you're in the application process: Please refer to the emails you've received from Agero to send in your insurance information.

For currently contracted providers: We partner with a company called Checkr who manages verifying evidence of completed background checks for all our contracted service providers. If you're looking to send in new background check documentation, you'll need to make sure your company information is up-to-date on AgeroSupport first.

Once you log in, use the Add a Driver/Remove a Driver buttons in the left-hand column to update your employees. Checkr will automatically send you an email request for background check documentation when you add a new driver. Then, you'll receive annual reminders directly from Checkr when it's time to submit again.

If you're in the application process: Please follow the instructions in the background check request email from Agero.

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