FAQs
Have questions? We’re here to help.
Read answers to frequently asked questions below.
Frequently Asked Questions
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What is included in my coverage?
We offer two distinct roadside assistance program, Driver’s Elite and Driver’s Premier.
Both programs include:
- Roadside assistance and towing
- Key protection and lost key retrieval
- Legal defense and bail reimbursement
- Emergency travel reimbursement
- Cross Country Discount Savings Cards
Driver’s Premier also includes:
- New & used car valuations
- Hotel & Motel savings
- Gas rebates
- Auto & RV rental discounts
- Car Maintenance & Repair Discounts
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Are my benefits available 24/7?
Yes, you can call us anytime at our toll free number 1-888-633-5151 or request service digitally via our website.
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When does coverage begin?
Services begin 72 hours after our receipt of your enrollment.
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What happens after I request roadside service?
A response specialist will first address your safety concerns. If you are not in a safe location, the response specialist will keep you on the line while they contact emergency assistance for you. In the other cases, the response specialist will then contact the appropriate type of roadside help you require, and will then call you to provide you information on when you may expect the arrival of the service professional. Additionally, you will be contacted after service to ensure that the services provided met your expectations.
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When will I receive my welcome package and card?
Your Membership Fulfillment Kit will be shipped within 7-10 business days after enrollment.
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Can I cancel at any time?
If you feel that Driver’s Premier or Driver’s Elite are not for you, simply call 888-633-5151 or email member_services@crosscountrymotorclub.com to cancel. You are entitled to a pro-rated refund.
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Is Driver’s Elite coverage available?
Driver’s Elite is still available for an annual fee of $54.95. You can enroll in Driver’s Elite here.
Please note, Driver’s Elite includes basic roadside assistance coverage. For more comprehensive coverage, consider Driver’s Premier instead.
Get Roadside Assistance
Call us 24/7, toll free at 1-888-633-5151 and we’ll dispatch assistance.
Contact Support
If you don’t find the answer you’re looking for, simply complete the form below and we’ll have an expert answer your question promptly. Or call us toll-free at 1-888-633-5151.