Our agreement with Agero allows for towing from disablement location to nearest repair facility plus 20 miles.  If the customer wishes to be towed a distance greater than this, the customer will incur an out-of-pocket expense that must be paid at the time of service with a credit card. The customer may submit a receipt for this out-of-pocket expense to be reviewed for reimbursement.

Please note, Agero does NOT process reimbursements for overages or out-of-pocket expenses. These reimbursement requests should be submitted to ERIE or the agent. Please note applicable policy limits would apply.

For reimbursement review and processing, submit a paid roadside receipt with customer info, policy number and vehicle information or complete the Roadside or Glass Reimbursement Request Form and submit along with paid invoice for reimbursement review and processing to: claimsprocessing@erieinsurance.com or fax to: (814) 461-1372

Or, if an agent has check writing authority, the agent can write a reimbursement check and forward the check information along with supporting receipts via email to: agentcheckemail@erieinsurance.com or fax to (877) 244-7581 for processing.