Step 1: Access the App
To sign up, you'll need to first access the Swoop dispatch platform on your desktop or mobile device.
On Desktop: Navigate to app.joinswoop.com.
On Mobile: Download the "Swoop Towing App" for iOS or Android.
Step 2: Reset password
Once you've downloaded the app, you'll need to set a password and log-in. To do this click the “Forgot password” on option the mobile app, or use our reset password link for desktop, https://app.joinswoop.com/#forgotPassword then enter your email.
Check your email for an automated message from Swoop where you’ll receive a link to create a new password.*
*NOTE: If you do not receive an email within 15 minutes, please check your spam/junk folder. If you do not receive the email, please reach out to your Roadside Assistance contact at the Dealership to confirm your Dealership/User is set up appropriately to utilize this Mobile Service program.
Admin – The admin role has permission to add and edit users, add and edit sites (including hours of operation), add and edit mobile service trucks, and reset passwords for other users or update user notification preferences. Anyone can be an admin, dispatcher or driver, but typically the admin role is limited to a small number of people.
Dispatcher – The dispatcher role in Swoop is for dispatching and managing jobs to completion. Dispatchers are notified of new jobs and accept or reject jobs and provides an ETA for a driver to be on site. If accepted, the dispatcher assigns the job to a driver.
Driver – The driver is primarily responsible for providing services to the customer in need. The driver will use the mobile app for everything from starting a job to updating status once on site and complete.
Step 1: Navigate to create a new user section
Admins can create new users within the portal at app.joinswoop.com on the web. Once logged in, select the Settings gear icon in the upper right corner, then select the “Users” tab. Note, if you are managing users for the first time you will only see your own user account listed.
Step 2: Fill out New User form
Select “Create User” button, from here you can fill out the Create New User form. Note, phone is only required if you want to enable text/call notifications in addition to the standard app push notifications. Once complete, select “Confirm”.
Check out this quick start guide for additional details.
Ensure you have created a truck profile in Swoop. If you haven't, review the "create a truck" instruction section of the FAQ.
Step 1: Log into Swoop.
Then, select “My Jobs” from the bottom menu and tap the green “On Duty” button.
Step 2: Select your vehicle
After you have signed “On Duty” there will be a drop down menu, select an existing vehicle from the menu.
Step 3: Accept the dispatch
On your mobile device, click on the job to expand the details. Once you’ve scrolled through the information, you can tap “Accept” to take the job. Enter an ETA and tap “Submit ETA”.
If you are on the web app, click on job details, then select the “Start Route” button.
After you have signed “On Duty” there will be a drop down menu where you can “Create Truck”.
Enter vehicle details as prompted.
After you have started your route, the Pickup Address will be shown on a pop up window. Select Navigate with Google Maps. Follow system prompts to reach the customer location.
Once you are on the scene, reopen the app and click “On Site” to update your progress. When the job is complete, reopen the app and click “Job Complete” to end the job.
Job update button makes it easy for you to quickly and digitally cancel a job or mark it as unsuccessful.
Job Update Button is available on both Swoop Desktop and Mobile. To request a cancellation or update the service as unsuccessful, just click on the three dots next to the job you need to update, select Cancel Job, Report Unsuccessful Service or Report GOA from the menu, a reason and click submit!
Here are Quick Start Guides with more detail:
After your request is made, we'll take care of assisting the customer. The job will be removed from your list and you and your team can get on to the next job.
If you're the first person to sign up for your dealership, please reach out to your Roadside Assistance contact at your dealership to confirm your dealership is set up appropriately for Mobile Service.
Admin Users: If you are the first Admin for your dealership, please reach out to your Roadside Assistance contact at your dealership to set you up. If your dealership has an Admin User created, please reach out to them to set you up as an additional Admin. If they need assistance, they can follow the 'How do I create a new user' section under FAQs.
Drivers and Dispatchers - please have the Admin for your Mobile Service dealership add you as a User. If they need assistance, they can follow the 'How do I create a new user' section under FAQs.
If you are in need of Swoop technical support, for issues such as password assistance, how to use the system, reporting a bug or more, please submit a request via the form at right.
To make account changes, including updating zip codes/coverage areas and hours of operation, please submit a request via the form at right. You will be unable to make these changes directly within Swoop.
Go to app.joinswoop.com and click the Forgot Password link and then just enter your email and we'll send you a reset link.