In order to help you quickly identify what emails are about and who on your team they should be shared with, we have introduced new email banners.
When you see this banner know:
👉 There is immediate action to be taken on your part
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Consider these emails highly important. Read and act on these emails immediately upon receiving to avoid disruptions related to volume and/or your account. |
When you see the monthly newsletter know:
👉 This is a key asset for ALL employees: owners, drivers, dispatch and managers
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These will review important changes to process or the platform as well as new help content shared over the past month. We also use these to shout out and spotlight our providers who receive excellent positive reviews - keep your eyes out to see if your team is featured! |
When you see the red wave think:
👉 Who else on my team should be reading this - and share these with those team members
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We're communicating about performance or any of the performance metrics you are held accountable for. This banner will also be used to share industry insights, blogs, peer to peer tips, and other thought leadership content. |
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Used when content is related to issues while on the job important for drivers and dispatchers to understand. |
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Notifications about compliance related items. Emails with this banner should be shared with whoever handles business management. |
When you see the blue wave think:
👉 Swoop
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This banner will be used when content relates to updates to our Swoop platform (new features/functionality) or to changes in processes. |
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This banner will be used when content speaks to volume distribution or selection logic. |
When you see green think:
👉 Invoicing/Billing
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Used when an email is tied to a billing or invoicing notification. These emails should be shared with any accounting personnel and/or office managers and business owners. |
When you see gray and blue think:
👉 Blueprint (Agero’s one-of-a-kind, 100% free, vehicle training library available 24/7)
All Blueprint content and outreach should be shared directly with your drivers to help keep the roads safer and damage claims at a minimum!
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Our Blueprint Bulletin is a newsletter that shares the latest in vehicle training guides and video content. The Bulletin will keep you in the loop on a wide assortment of critical damage prevention tips, service tactics straight from manufacturers, and more across multiple brands. |
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Blueprint updates will be shared out periodically when we have important one-off critical damage prevention tips to share. |