Dispatching & Jobs
About Us
Account Set Up
General
Getting Started
Profile Management
Settings & Customization
Your Services & Capabilities
Settings for Non-Agero Accounts (Cash Calls, Municipal, Etc.)
Invoicing & Payments
Submitting Invoices
Edits, Rejections and Reconciliation
Other
Dispatching & Jobs
For the Dispatcher
For the Driver
Vehicle Handling & Training
Damages & Claims
Performance & Compliance
Performance Metrics
Compliance Requirements
Location Tracking
Safety
Blueprint Vehicle Training
Back to home
Dispatching & Jobs
About Us
Account Set Up
General
Getting Started
Profile Management
Settings & Customization
Your Services & Capabilities
Settings for Non-Agero Accounts (Cash Calls, Municipal, Etc.)
Invoicing & Payments
Submitting Invoices
Edits, Rejections and Reconciliation
Other
Dispatching & Jobs
For the Dispatcher
For the Driver
Vehicle Handling & Training
Damages & Claims
Performance & Compliance
Performance Metrics
Compliance Requirements
Location Tracking
Safety
Blueprint Vehicle Training
Dispatching & Jobs
Managing your job queue, plus client-specific tips and details on claims.
How do I get help for live tow and roadside jobs?
Looking for help on a live job?
How do I contact you?
Swoop Mobile App
I heard Agero is ending its integration with Towbook?
Job Volume & the Swoop Selection Process
For the Dispatcher
Towbook Terminal Status Update
How do you report an unsuccessful service digitally?
How do you cancel a job digitally?
How do you request a GOA digitally?
How do I Create a New Job?
How to See Your Full Driver Fleet
Assigning a Driver to a Job
How Do I Monitor Dispatched Jobs?
Edit Job Info & Done Tab
Digitally Updating Jobs For Cancel, Unsuccessful or GOA in Swoop
Reassigning A Driver
Digitally Updating Jobs For Cancel, Unsuccessful or GOA in Towbook
Adding Storage to an Invoice
Adding Vehicles to Storage
Releasing a Vehicle From Storage
Towing a Vehicle Out of Storage
What is “Auto-Assign”?
See more
For the Driver
Towbook Terminal Status Update
Why does the address field appear with only the city and lat/long coordinates?
Driver Training: Swoop Towing Application
Log In & Overview - Driver Training 1.1
On/Off Duty & Select Truck - Driver Training 1.2
Job Queue & Starting Jobs
Receiving a New Job - Driver Training 1.3
Managing a Job - Driver Training 1.4
Taking Photos on Scene/Adding Photos to Swoop
Collect Customer Signature - Driver Training 1.6
Editing Job Info - Driver Training 1.7
How to resolve chat issues related to Avast Antivirus
Helpful tips on capturing and submitting the right photos
See more
Vehicle Handling & Training
Access to Vehicle Training Material
Damages & Claims
Vehicle Conditions Form
Common Damage Situations to Be Aware of – and to Call Us About
Damage Claims Frequently Asked Questions
Vehicle Damages: Five Key Considerations