Dispatching & Jobs
About Us
Account Set Up
General
Getting Started
Settings & Customization
Your Services & Capabilities
Swoop Mobile App
Settings for Non-Agero Accounts (Cash Calls, Municipal, Etc.)
Dispatching & Jobs
Accepting & Assigning Job Offers
Managing & Updating Active Jobs
Statuses & Other Terminology
Vehicle Handling Resources
Damages & Claims
Other
Performance & Compliance
Performance Metrics
Compliance Requirements
Invoicing & Payments
Submitting Invoices
Invoice Edits, Rejections and Reconciliation
Other
External Resources (Blueprint, Pitstop Blog, etc.)
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Dispatching & Jobs
About Us
Account Set Up
General
Getting Started
Settings & Customization
Your Services & Capabilities
Swoop Mobile App
Settings for Non-Agero Accounts (Cash Calls, Municipal, Etc.)
Dispatching & Jobs
Accepting & Assigning Job Offers
Managing & Updating Active Jobs
Statuses & Other Terminology
Vehicle Handling Resources
Damages & Claims
Other
Performance & Compliance
Performance Metrics
Compliance Requirements
Invoicing & Payments
Submitting Invoices
Invoice Edits, Rejections and Reconciliation
Other
External Resources (Blueprint, Pitstop Blog, etc.)
Dispatching & Jobs
Managing your job queue, plus client-specific tips and details on claims.
Using Swoop chat for active job needs
Using the provider hotline for active job support
Job volume & Swoop selection
Accepting & Assigning Job Offers
Accepting/rejecting a job offer in the Swoop mobile app
Accepting/rejecting a job offer in Swoop web version
Identifying scheduled jobs
Review jobs not yet assigned to a driver
Assigning a driver to a job in the Swoop web version
Reassigning a driver
Marking on/off duty and selecting a truck in the Swoop mobile app
Monitoring your full driver fleet
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Managing & Updating Active Jobs
Driver job queue & starting jobs in Swoop mobile
Monitoring dispatched jobs in Swoop (dispatcher)
Updating job info/details
Updating job statuses
Marking a job as unsuccessful, GOA or cancelled in Swoop or Towbook
Why does the address field appear with only the city and lat/long coordinates?
Collecting customer signatures in the Swoop mobile app
Requirements & Guidance on Photo Capture for Jobs and Additional Charges
Adding photos to Swoop
Adding Photos to Towbook & TraxeroGo
When jobs can't be delivered to their destination
When a vehicle you tow ends up in your storage
When pick up and tow-to destinations are the same
Reviewing completed jobs in Swoop web version
Viewing done jobs in the Swoop mobile app
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Statuses & Other Terminology
Towbook terminal statuses for AM jobs
"Digital dispatching" and "auto-assign"
Vehicle Handling Resources
Access to Vehicle Handling Material
Customer safety guidance
Damages & Claims
Damage Claims FAQ
Is there a time limit for how long a customer has to submit a damage claim?
Common damage situations to be aware of and to call us about
Vehicle Conditions Form
Vehicle damage considerations
Reviewing damage claim details
The damage claim investigation process
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Other
Creating a new job in Swoop