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H.O.G. Roadside Assistance

Provided by Cross Country Motor Club

Our History

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Founded in 1972, Cross Country Motor Club (CCMC), a subsidiary of Agero, Inc, has fifty years’ experience as the leading provider of vehicle and driver assistance programs in America. Headquartered in Greater Boston, with a corporate office in San Francisco, Cross Country operates 24/7/365 customer support centers in Clarksville, TN; Medford, MA; and Tucson, AZ, with a robust remote customer service staff located throughout the U.S. Over 115 million drivers in America are covered under CCMC program benefits on an annual basis.

Road-America-logo-agero-725x100pxAgero acquired Road America Motor Club (RAMC) in 2020, which is now serviced through Cross Country Motor Club.

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Employees

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Drivers Covered

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Service Providers

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+ Events Supported Annually

Roadside and Emergency Expertise

Assisting drivers is what we do. For 50 years, CCMC has been helping drivers get back on the road by investing heavily in digital technologies, efficient processes and compassionate people to build a company that sets the industry standard in emergency roadside expertise and care for you and your loved ones.. We know every breakdown event is stressful in some way; our services are backed by award-winning software and customer support to ensure your assistance needs are handled flawlessly and deliver you peace of mind when you need it most.

Service Provider Network

We have the most comprehensive network of vetted and insured towing, road service, and locksmith professionals in the country. With access to over 30,000 service providers across the nation, we service 100% of zip codes in the U.S. Our extensive network management processes allow us to gather, track and evaluate performance ratings from every service and ensure we work with only the highest performing service providers.

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Awards & Honors

Over the past decade, Cross Country has been the recipient of numerous awards for excellence, including:

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The CIO 100

2021

IDG’s CIO has named Agero as a 2021 CIO 100 award winner, recognizing the company’s ongoing business transformation and industry-leading digital roadside assistance platform powered by Swoop.

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Stevie Awards for Sales & Customer Service

2021, 2020 & 2019

Agero has been presented with Bronze, Silver and Gold Stevies in the annual Stevie Awards for Sales & Customer Service.

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The Business Intelligence Group Excellence in Customer Service

2021, 2020 & 2019

Agero has won Excellence in Customer Service awards from The Business Intelligence Group three years running, most recently in 2021. 

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Frost & Sullivan Best Practices Customer Value Leadership

2021

Agero continues to impress Frost & Sullivan followings its 2019 Product Leadership Award with a 2021 Customer Value Leadership win for digitalized roadside driver assistance.

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PACE Supplier Innovation

2020

Agero’s Roadside Assistance powered by Swoop was named a finalist in the prestigious PACE supplier innovation awards program from Automotive News.