Dispatching & Jobs
Managing your job queue, plus client-specific tips and details on claims.
Accepting & Assigning Job Offers
- Accepting/rejecting a job offer in the Swoop mobile app
- Accepting/rejecting a job offer in Swoop web version
- Identifying scheduled jobs
- Review jobs not yet assigned to a driver
- Assigning a driver to a job in the Swoop web version
- Reassigning a driver
- Marking on/off duty and selecting a truck in the Swoop mobile app
- Monitoring your full driver fleet
Managing & Updating Active Jobs
- Driver job queue & starting jobs in Swoop mobile
- Monitoring dispatched jobs in Swoop (dispatcher)
- Updating job info/details
- Updating job statuses
- Marking a job as unsuccessful, GOA or cancelled in Swoop or Towbook
- Why does the address field appear with only the city and lat/long coordinates?
- Collecting customer signatures in the Swoop mobile app
- Requirements & Guidance on Photo Capture for Jobs and Additional Charges
- Adding photos to Swoop
- Adding Photos to Towbook & TraxeroGo
- When jobs can't be delivered to their destination
- When a vehicle you tow ends up in your storage
- When pick up and tow-to destinations are the same
- Reviewing completed jobs in Swoop web version
- Viewing done jobs in the Swoop mobile app