How do I initiate a Digital Service Request?

Provide faster, more direct support to your policyholders by initiating a roadside request for them. Here's how:

1. Initiate: When a policyholder calls for help, log into RoadsideAID and initiate an assistance text (SMS) sent directly to your customer's phone.

2. Guide: Stay on the line with your customer while they complete their service request.

3. Monitor: Instantly track the service provider's arrival and provide live updates to your customer from RoadsideAID.

4. Confirm: After the service, customers have an opportunity to leave a review. Be sure to check the RoadsideAID dashboard for feedback. Reach out to ensure they are well, reinforcing the "Good Neighbor" promise.

For more information, click here.

For additional information on how to support customers during a request, click here