How do I initiate a Digital Service Request?

Provide faster, more direct support to your policyholders by initiating a roadside request for them. Here's how:

1. Initiate: When a policyholder calls for help, log into RoadsideAID and initiate an assistance text (SMS) sent directly to your customer's phone.

2. Guide: Stay on the line with your customer while they complete their service request.

3. Monitor: Instantly track the service provider's arrival and provide live updates to your customer from RoadsideAID.

4. Confirm: After the service, customers have an opportunity to leave a review. Be sure to check the RoadsideAID dashboard for feedback. Reach out to ensure they are well, reinforcing the "Good Neighbor" promise.