1. Dispatching & Jobs
  2. Accepting & Assigning Job Offers

Accepting/rejecting a job offer in the Swoop mobile app

When a dispatcher user logins in to the app they will land on the Dispatch tab. If there are no jobs for the provider at the time the screen will ask them to see a Demo Job. If there are jobs offered or accepted, the dispatcher will be able to view and tap on the jobs shown.

A Provider can only receive a job offer on Mobile if they are logged into the app. They will be notified with a push notification.

   

To accept a job offer, click the green "Accept" button. The dispatcher will then be prompted for an ETA submission.

     

Once ETA is submitted, the status of the job will change to "Submitted" with the ETA shown.

If Agero accepts the submitted ETA, the job will change to "Accepted."

To reject a job, click the red "Reject" button and submit a rejection reason when prompted.