About Us
Your common questions about our business – answered.
- How to contact us
- The best ways to contact the Provider Advocate Group (PAG)
- Agero Community Guidelines
- What is Swoop? Brief FAQ
Account Set Up
New admin or new to the Swoop app? Find everything you need here to get started & train your team.
- Signing into Swoop for the first time
- Logging into the mobile app for the first time
- Connecting Swoop with Towbook
- Adding & deleting users in Swoop & AgeroSupport
- Review and edit business details in Swoop (territory, rates, etc.)
Dispatching & Jobs
Managing your job queue, plus client-specific tips and details on claims.
- Job volume & Swoop selection
- Accepting/rejecting a job offer in the Swoop mobile app
- Accepting/rejecting a job offer in Swoop web version
- Requirements & Guidance on Photo Capture for Jobs and Additional Charges
- Damage Claims FAQ
Performance & Compliance
The metrics we monitor, compliance needs and more.
- Agero's job performance expectations and requirements
- Accessing job performance reporting
- How to use the Insights Dashboard in Swoop to monitor your performance
- Enabling Location Based Tracking (LBT)
- Background Check Requirements
Invoicing & Payments
All the details you need to streamline billing.
- Viewing your rate agreement in Swoop
- General billing rules
- Viewing and submitting invoices in Swoop
- Guidelines for additional charges
- Rejected invoices
