For any inquiries or changes that need to be made to an active accident Job ID, chat with us in Swoop.
Accident Tow (P) Billing Instructions
- Accident Scene Towing jobs will appear in Swoop dispatches under the label “Accident Tow (P).”
- Rates are only for services designated as priority by the dispatcher at the time of service.
- You will only be eligible for your Accident Tow (P) rate if you GIVE and MEET a 30-minute ETA or less.
- In order to secure service, Agero Dispatchers will sometimes accept ETAs greater than 30 minutes. In the event an ETA of over 30 minutes is accepted, only light duty rates will apply.
- Your responsibility will be to deliver these vehicles from an impound or storage yard to a designated body shop. You will be asked to advance funds in order to release the vehicle.
- Our agents will refer to these calls as “secondary tows with payout” and you will receive these dispatches via phone. Secondary tow jobs are billed at your light duty rates.
- Unless you are towing the vehicle out of your own storage on behalf of Agero, Agero will prepay you for the advance charges with a virtual credit card (VCC). These funds should be used to bring cash or a check to the storage yard to release the vehicle on our behalf. Otherwise, storage costs should be added to the invoice, following directions on page 14 of the Provider Handbook.
- Since we are pre-paying for the advanced charges, you will only need to bill us for a Light Duty tow within Swoop using the Job ID that was issued at the time of dispatch.
Tows Out of Storage Billing Instructions
- In the event a vehicle needs to be brought back to storage, contracted storage rates will apply.
- If you are towing a vehicle out of your own storage, storage would be added to the second Job ID for the tow out.
- If another Service Provider is towing the vehicle out of your lot, the storage costs go on the first Agero job ID.
- All tow out invoices will be paid at light duty rates as an expedited ETA is not required.