Managing & Updating Active Jobs
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      2. Dispatching & Jobs
      3. Managing & Updating Active Jobs

      Adding Photos to Towbook & TraxeroGo

      Below you'll find detailed instructions on how to add photos directly to Towbook and TraxeroGo.

       
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      Towbook Instructions:

      iOS Devices

      • Tap on the call in the 'Dispatching' tab
      • Select the 'Photos/Videos' option
      • Tap on the '+' icon in the upper-right corner
      • Tap the shutter button to take photos, or hold down the shutter button to capture 10-second videos.
      • Select 'Done' when you're finished taking the photos.
      Android Devices
      • Tap on the call in the 'Dispatching' tab
      • Choose the 'camera' icon
      • Towbook will automatically default to the 'Photo' option at the bottom, feel free to toggle to 'Video' to capture a 10-second video.
      • Tap the shutter button to add your photos
      • Tap 'Done' when finished taking the photos

      TraxeroGo Instructions:

      • Click on the camera icon on top right corner on the job details screen
      • Click on the + sign in the top right
      • Choose between taking photo with camera or uploading from phone gallery
      • Once you have all photos selected click on the upload icon on top right

      Photo Guidelines and Requirements

      • Ideally, the more pictures you can provide, the better. We request you include:
        • At pick-up: A minimum of four pictures (one from each corner) of the vehicle at pick-up (if in a safe location)
          • At least three close-up pictures of ANY/ALL pre-existing damages before touching the vehicle.
          • Take a picture of the scene. This can include the environment, any relevant landmarks or signage, and any other pertinent details that may help provide a clearer picture of the situation. 
        • At drop-off: Pictures of all four corners of the vehicle, VIN, license plate, and signage of delivery location
        • At least 1 photo per need as evidence of additional-charge requests.
      • IF USING TRAXERO AND YOU ARE LIMITED TO 5 PICTURES PER JOB, SUPPLY US WITH:
        • For road only jobs: one of each corner before service and a photo of vin number
        • For non-Accident Management Towing: one of each corner before hookup and one photo of destination
        • For Accident Management: four points of damage and one photo of accident scene
        • REMEMBER: You will need to supply any additional charge photo evidence on the related invoice within Swoop
      • Take photos in Landscape/horizontal view
      • Take photos of equipment used
      • Photo Quality:
        • Photos should show clear visual representation of the Primary Point of Impact.
        • Photos should include corners & full view angles of the full vehicle.
        • Be mindful of glares/flashes when taking photos, it is critical that information like VIN and plate numbers are easily identifiable in the photos you include.
        • Do your best to only photograph the vehicle you are there to service (rather than taking photos of all vehicles that may be on scene or may have been involved).
        • If servicing a vehicle covered in snow, do your best to clean off the vehicle first so it's condition can be easily viewed/determined.
        • Do not share photos that have been excessively zoomed-in. When taking close up photos position yourself and your camera to be close rather than zooming in on screen in your camera app to avoid distortions.
        • Do your best to show the damage in a photo that is a clear display of the vehicle and the damage’s location on the vehicle.
        • Ensure you have the camera settings capturing the date, time and location of the photo, if available on your device.