Job Update Button makes it easy for your dispatchers to quickly and digitally update active jobs
How does it work?
Job Update Button is available on both Swoop Desktop and Mobile as well as Towbook. To submit a unsuccessful service or request a GOA or cancel, just click on the three dots next to the job you need to update, select the appropriate option, select a reason and click submit!
Here are Quick Start Guides with more detail:
What happens next?
- Unsuccessful: We'll close the job as unsuccessful. An invoice for a partial payment will be created for you and we'll follow up with the customer to make sure they are taken care of.
- Cancel: After you request a cancel, we'll take care of assisting customer. The job will be removed from your list and you and your team can get on to the next job.
- GOA: After you request GOA, we will reach out to the customer to confirm whether they still need service. The final status of the job will be either GOA or Cancelled based on their response. As long as you were on site within the expected (or extended) ETA, an invoice will be created for you in Swoop.
FAQS
I clicked on the three dots but what I want isn't available.
The job status needs to be On Site to request either Unsuccessful or GOA. Once you update your status, those options will appear.
I requested a GOA. Why is the final status listed as Canceled?
After you place your request, our team gets to work to make sure that the customer is taken care of, which can impact the final status of the job. We are working to get better data on GOA vs. customer cancels so that we can continue to update or products and process. Don't worry - your invoices are not effected by this!