To submit a unsuccessful service or request a GOA or cancel, just click on the three dots next to the job you need to update, select the appropriate option, select a reason and click submit!
If your Accident Tow (P) tow is unsuccessful because the tow-to destination is closed or refuses the vehicle, be sure to use the "Tow Destination Refusal" or "Tow Destination Closed" reasons. These jobs will be paid at full contracted rate and will not count against your Completion Rate.
Any time these incidents occur, you MUST call or chat Agero to provide updates and receive new destination details.
What happens next?
- Unsuccessful: We'll close the job as unsuccessful. For most jobs, an invoice for a partial payment will be created for you. We'll follow up with the customer to make sure they are taken care of.
- Cancel: After you request a cancel, we'll take care of assisting customer. The job will be removed from your list and you and your team can get on to the next job.
- GOA: After you request GOA, we will reach out to the customer to confirm whether they still need service. The final status of the job will be either GOA or Cancelled based on their response. As long as you were on site within the expected (or extended) ETA, an invoice will be created for you in Swoop.
FAQS
I clicked on the three dots but what I want isn't available.
For non-AM jobs, the job status needs to be On Site to request either Unsuccessful or GOA. Once you update your status, those options will appear.
For AM jobs, you can also request an Unsuccessful due to tow destination closure or refusal when the job status is in "Towing" or "Tow Destination."
I requested a GOA. Why is the final status listed as Canceled?
After you place your request, our team gets to work to make sure that the customer is taken care of, which can impact the final status of the job. We are working to get better data on GOA vs. customer cancels so that we can continue to update or products and process. Don't worry - your invoices are not effected by this!