Job Update Button makes it easy for your dispatchers to quickly and digitally update active jobs to mark as GOA.
How does it work?
Job Update Button is available on both Swoop Desktop and Mobile as well as Towbook. To request a GOA digitally, just click on the three dots next to the job you need to update, select Mark as GOA, a reason and click submit!
Here are Quick Start Guides with more detail:
What happens after I make a request?
After you request GOA, we will reach out to the customer to confirm whether they still need service. The final status of the job will be either GOA or Cancelled based on their response.
Don't worry!
As long as you were on site within the expected (or extended) ETA, an invoice will be created for you in Swoop.
FAQS
I clicked on the three dots but GOA is not available.
The job status needs to be On Site to request either Unsuccessful or GOA. Once you update your status, those options will appear.
I requested a GOA. Why is the final status listed as Canceled?
After you place your request, our team gets to work to make sure that the customer is taken care of which can impact the final status of the job. We are working to get better data on GOA vs. customer cancels so that we can continue to update or products and process. Don't worry - your invoices are not effected by this!