With your job volume impacted by your performance, it is critical you know where to find your performance information, how to interpret it, and where to ask us questions about it when you’re confused or in need of clarification.
The SP Insights Dashboard in Swoop is where you will go for all data, reporting, and metrics, empowering you as a business owner in managing your team’s performance on Agero jobs and ultimately helping you more effectively work with us.
Out of area calls do not impact your acceptance rate. However, once the job is accepted, we do monitor and account for your performance on that job.
To locate the dashboard, simply sign into Swoop, navigate to Reporting in the navigation menu. Then, select Insights and SP Insights Dashboard:
Head over to the Insights Dashboard Information Hub for more details on real-time enhancements to your performance dashboard.
If you have any questions in regard to your dashboard, drop them here directly to PAG. Use the dropdown on the form labeled 'New SP Performance Insights Report' shown in the video demo here.