With your job volume impacted by your performance, it is critical you know where to find your performance information, how to interpret it, and where to ask us questions about it when you’re confused or in need of clarification.
The Performance Insights Dashboard in Swoop is where you will go for all data, reporting, and metrics, empowering you as a business owner in managing your team’s performance on Agero jobs and ultimately helping you more effectively work with us.
Note: only your in-territory jobs will be counted in your call acceptance performance.
To locate the dashboard, simply sign into Swoop, navigate to Reporting in the navigation menu. Then, select Insights and Service Provider Performance:
Watch our video below to learn more about the tool and understanding our metric requirements:
Note: To access the version of this video containing the chapter markers mentioned just click here and you will be brought to Vimeo. It is there where you will be able to skip to desired sections with ease.
Don't see the Performance Insights Dashboard in your Swoop profile? Have an account admin submit a ticket to or live chat with an agent in the Provider Advocate Group, both available at info.agero.com/network.