We're excited to see you leveraging the powerful features of your new Performance Insights Dashboard! This tool is designed to provide you with more detailed, actionable insights to help you drive your business forward. Here's a quick snapshot of how it compares to your old dashboard, with enhanced user engagement, more comprehensive data, and customizable views that give you the information you need at your fingertips.
Stay ahead of the competition with real-time updates, detailed growth opportunities, and transparent performance metrics.
Key Improvements:
- Dedicated FAQ with updated information and common questions
- Detailed job volume and earnings insights
- In-depth analysis of your driver's performance metrics.
- Customizable data filters and views
- Comprehensive growth opportunity insights
- Detailed dispatch success metrics and comparisons
- Transparent cost competitiveness analysis
- Enhanced dispatch transparency with tracking and photo capture
- In-depth market share insights by rate agreement
- Continuous improvement with integrated peer feedback
Tab 1: Table of Contents
In order to enhance your dashboard experience, we created a Table of Contents tab. This innovative feature acts as a central hub, allowing seamless access to different sections of the dashboard. Simply click on the desired section within the Table of Contents to be directed to the corresponding tab.
Tab 2: Performance Summary
Provides an overview of your current volume and growth potential and detailed comparisons of key performance metrics (acceptance rate, completion rate, NPS). This section also highlights the gaps between your performance metrics and your competitors' in a simple way. Additionally, we've introduced a new term, Dispatch Transparency, that measures how well you're providing location tracking and photo documentation on your jobs.
Tab 3: Volume Insights
Shows you a full analysis of your market share and key metrics driving your volume. With easy access to the total number of jobs in your territory, you can compare the gap between your Rates, NPS, and Completion Rate with competitors. Gain insights into your in-territory volume to highlight your successes within your designated zip codes.
Tab 4: Performance Details
Offers a comprehensive analysis of essential metrics to refine your service. Easily track Offer Acceptance rates by agreement and zip code, with time and day filters. View Completion Rates for job status insights and improvement areas. Gain customer satisfaction insights through NPS, detailing ETA accuracy, LBT rates, and feedback categories.
Tab 5: Volume Simulator
Allows you to simulate changes to key selection metrics and understand how these improvements could have altered your job volume over the last 30 days. The tool shows you an estimate of your potential additional volume by filtering rate agreements and simulating changes to completion rate, NPS, and rate separately.
FYI: Experimenting with the Volume Simulator tool will not impact your actual rates, performance metrics or income.
Tab 6: Driver Performance
Provides you with a raw data table that gives you a comprehensive and filterable view of your drivers' individual job performance.
Tab 7: Damage Claims
Here you can access charts with details and statuses of claims in information collection, review, or closed phases. You'll also have the opportunity to view key statistics on your damage rate, claims paid by Agero, total claims costs, and a data table with information on claims made against you that were dismissed by Agero.
Tab 8: Raw Job Data
This tab showcases all offered jobs (both in and out of territory) that you can review using any one of our 18 filter choices.
Tab 9: FAQ
Features updated information and answers to common questions.
*If you're looking to share this information with your drivers/dispatchers/entire staff, you can download and export these results and share the files (pictured below).
.jpg?width=658&height=418&name=Screenshot%202024-08-05%20at%201.55.13%20PM%20(1).jpg)
Help me find my Completion Rate, NPS, and Reassign metrics...
These familiar metrics are located in both the Performance Summary and Performance Details tabs. Here, you'll also find a comprehensive comparison of your performance versus your competitors', helping you identify areas of opportunity.
Take a look below.
-1.png?width=1080&height=1080&name=Completion%20Rate%20and%20NPS%20(3)-1.png)
Help me find my acceptance rate...
Your Acceptance Rate can be found in the Performance Summary tab = Accepted jobs as a percent of all job offers.
If you want to further evaluate your Acceptance Rate metric and all of the factors that go into it - Head over to the Performance details tab to check out your Offer Acceptance stats. The Offer Acceptance section providers a deeper dive into your Acceptance Rate metric including: % of Jobs Accepted (out of total job offers) as well as any jobs that were not accepted and the reasons 'why,' including: Rejected %, Expired % & Agero Rejected %.
Take a look below.
Help me find my Location Based Tracking info...
In the new dashboard, you can track jobs that went En Route and provided GPS data as a percentage of all jobs that went En Route. Unlike the old dashboard, which offered insights into whether LBT was used or not, you can now view this metric broken down by day for more detailed tracking and performance insights.
Take a look below.
*If you're looking to share this information with your drivers/dispatchers/entire staff, you can download and export these results and share the files (pictured below).
You'll want to log in to Swoop > Reporting > Insights > SP Insights Dashboard. Remember, your new dashboard replaces your previous Service Provider Performance dashboard.
The Insights Dashboard is your go-to tool for staying on top of your business performance. It’s the only place where you can access a full view of how your team is performing, ensuring you stay on track and competitive in the market. Whether you want to improve key metrics or simply keep an eye on your progress, the dashboard provides everything you need to succeed.
Here’s what you can find:
- Performance Summary: Keep your finger on the pulse of your business by tracking essential metrics like completion rate and NPS. Compare yourself with top providers in your area and identify opportunities to improve.
- Job Volume Insights: Understand how your performance impacts the number of jobs you receive, uncovering opportunities for growth and enabling you to make adjustments that boost your market share.
- Volume Simulator: Estimate changes in your job offer volume over the past 30 days by simulating improvements to your key performance metrics - providing you with valuable insight based on past trends.
- Cost Comparison: Gain clarity on your financials by comparing your costs to competitors, allowing you to make smarter, more informed financial decisions.
- Driver Performance & Damage Claims: Monitor individual driver performance and track any damage claims
The completion rate and NPS values displayed on the Performance Summary and Performance Details page reflect your values for the chosen date range. However, the values shown on the Volume Simulator page are averages of the past 30 days' selection metrics, each of which are calculated daily as a rolling average. Your metrics are weighted by your rate agreement volume, when applicable. Additionally, if your job or survey response volume is very low, a default value is used.
Flyer
Download our flyer and post it in your office for a frequent reminder of what the Insights Dashboard offers and how to log in.
DOWNLOAD HERE
Swoop Resource Center
Review help articles on the performance metrics we use for provider selection.
TAKE ME TO SWOOP