If you take a vehicle to its intended destination and are unable to leave the vehicle for whatever reason (destination refuses to accept, storage is full, business was closed without a night drop, etc.) follow the below guidelines.
- Contact Agero immediately by chatting in Swoop before leaving the tow-to destination or taking the vehicle to any other destination.
- Do NOT take the vehicle back to your storage without obtaining prior approval from Agero
- Best practice is to get the new tow-to location from Agero during your communication with us, if it’s available.
- Taking a vehicle back to your storage, or any other tow-to destination, without prior approval from Agero will be considered steering and will put your contract at risk.
- Take a picture of the tow-to destination using your dispatch platform (even if the vehicle gets refused).
- Get the name of the person who is refusing the vehicle and document that in the job notes and/or take a picture of the business card of the person refusing.
- If you are taking the vehicle to a new drop off location additional miles are to be added to the first Job ID. A second Job ID will not be sent.
- If the vehicle ends up in your storage:
- Do not ask for a VCC for any portion of the job, including storage.
- The tow back to storage and the eventual tow out are at your contracted rates and will be paid via invoice.
- You will receive a second Swoop job for the tow out the following business day or as soon as the vehicle’s next destination is known.
- You must contact Agero every day that the vehicle is in your possession to establish when the vehicle is to be moved.