1. Dispatching & Jobs
  2. Managing & Updating Active Jobs

When a vehicle you tow ends up in your storage

In the event that a vehicle ends up in your own storage yard/facility, follow the below guidelines:

  1. If you are able to complete tow out of storage:
    1. Invoice the initial tow to your storage on the first job ID
    2. Invoice the tow out of storage on second job ID, including storage costs at your contracted rates
      1. This storage payment is not considered an Advance Charge
  2. If you are unable to complete tow out of storage:
    1. Invoice the initial tow to storage on one job ID, including the cost of storage at your contracted rates.
      1. This storage payment is not considered an Advance Charge
    2. The second provider (may be contracted by Agero or another party) will invoice the tow out separately.
      1. No additional paperwork is required from you.
      2. Do not charge this provider for storage fees.

If you are the provider picking up from storage, this job will be invoiced at Light Duty Tow rates and no Advance Charges will be required. DO NOT pay the storage facility unless we have explicitly told you to do so.