What is Agero's relationship with Swoop?

Integrating the Swoop technology into Agero's core business was the path we took to enhance transparency between you, our customers and clients, and ultimately improve the customer experience. We know you likely still have questions:

What is Agero’s relationship with Swoop and are you two different companies?

We are one company – Agero. Agero purchased Swoop in January 2018 to enhance and upgrade our proprietary dispatching platform.

Why are you migrating jobs over to Swoop?

Our platform ecosystem needed new features and upgrades, and the Swoop technology allowed for increased job transparency for all involved in the dispatching and job management process.


Why are we still using two platforms?

As we shift volume away from Agero’s legacy platform, we'll send volume through the new Swoop platform one client at a time. So far, we've migrated dozens of clients; improving the customer experience, solidifying key client relationships, and setting the groundwork for one single business management platform for you, under Agero.

If you have an “Agero” job, you'll bill that as you normally do through your third-party software (Towbook, etc.) if you use one, plus AgeroSupport. If you receive an “Agero (Swoop)” job, you’ll need to bill those jobs on the Swoop platform.


What is the timeline for transitioning fully to the Swoop platform?

We took the time to build our strategy and we've made significant headway. The vast majority of our business is now using the Swoop technology, but we still have a number of programs to transition. Our goal is to fully phase out our legacy platform ASAP, and there will be more defined timelines as that comes to fruition.


Can I still use a third-party platform like Beacon or Towbook?

You can receive dispatches through third-party platforms once you enable the integration. However, you'll need a separate Swoop account to manage billing for Agero (Swoop) jobs. Follow these linked instructions to activate your account in Towbook or Beacon.

Integrating the Swoop technology into our core business was the path we took to improve transparency between our customers, clients, and Service Providers, and ultimately improve the customer experience.


If I don’t activate my Swoop account, does that mean I’ll lose my Agero volume eventually?

Yes. As we shift volume away from Agero’s legacy platform, we'll send volume through the new Swoop platform, one client at a time. You will only be eligible for those jobs if you have your "Agero (Swoop)" account activated. 


I had different negotiated Swoop rates before Agero acquired Swoop. Why can’t I keep my Swoop rates?

When you agree to Agero's terms and conditions, you agree to perform all Agero jobs at your Agero contracted rates. Since Agero owns Swoop, those same terms and conditions carry over to all "Agero (Swoop)" jobs as well. Dispatches that you receive through the "Agero (Swoop)" platform are simply Agero jobs on a different platform. This policy went into effect on December 1, 2019.