Swoop is Agero's dispatch platform used for job management and billing. You can integrate it with third-party dispatch software if needed.
Can I use a third-party platform?
You can receive Agero dispatches through third-party platforms once you integrate your third-party account with ours. You will need to use Swoop to manage billing for Agero jobs. Follow these linked instructions to activate your account in Towbook or Traxero.
How do I start getting jobs in Swoop?
Once you are approved for our Network, our team will add your company details (contracted rates, services, territory) into Swoop.
To start receiving jobs as soon as possible, you must log in and customize your user accounts.
Follow these directions to log into Swoop for the first time.
Then, ensure your employees are also set up as users. See also this overview or the Handbook Page 4.
Do I have to use Swoop for invoicing?
Regardless of whether you use a third-party software (ex. Towbook) for managing jobs, you must manage your Agero invoices in Swoop. These cannot be submitted elsewhere. Watch our video overviews: Billing 101 (Submitting & Invoices), Billing 102 (Reconciling Payments). This video outlines handy tips and tricks for navigating the Invoice Dashboard.
Can I manage non-Agero work in Swoop?
Yes, but functionality is limited.
What other benefits of Swoop are there?
Through Swoop, you will have access to:
- Our live job chat support, where you can provide us with updates on job status, extend ETAs and more.
- Job Update Button, a capability in Swoop allowing you to digitally cancel a job or mark a job as unsuccessful or GOA - without needing to call in or chat us.
- The Performance Insights Dashboard, where you can understand how you are performing against our metrics and expectations.
- Sign up for our Digital Tips program, which uses Venmo to send tips to drivers who deliver high quality service to customers.