Billing Rules for Agero Jobs
Regardless of service type, the following rules apply:
- All payments must be submitted within 60 days from the date of service.
- If you have a dispute on any payment amount, on any invoice, you must submit a ticket to the Provider Advocate Group within 30 days of original payment.
- If your invoice is rejected by our Billing team, you must address any issues and resubmit the invoice within 30 days of the rejection date. View our Billing Video for guidance.
- Check runs are twice weekly, Tuesdays and Thursdays. Invoices should be submitted by Sunday 11:59pm EST to be included in the Tuesday run and Tuesday 11:59pm EST for the Thursday run.
- All invoices edited with additional charges outside of contracted base rates require photo evidence of need and are subject to review by our billing team. Review our additional charge photo requirements here.
- Any and all additional services must be approved by a dispatch supervisor at the time of dispatch and applied to the original invoice. Splitting services across multiple invoices is not permitted and may result in termination of your account. Services without the appropriate approval will not be paid. Additionally, the amount agreed upon during dispatch may be subject to review and paid at a different rate if the amount is deemed egregious.
- We have the right to exempt you from being paid on charges (equipment, services, etc.) added to your invoices if we see continuous examples of adding items outside of your contracted rates.
- If you accept a dispatch from Agero, you must abide by the rates on your rate agreement and not negotiate rates with the Agero dispatcher, even if the disablement location is out of your area.
- We only honor VCCs for advanced payouts on secondary tows.
- If we have you towing the vehicle out of your own storage lot, your contracted storage rate should be applied to the Job ID. In these situations, the storage release payment is not considered an Advance Charge and will not be paid by VCC.