In your performance reporting, reassigns impact both your Call Acceptance and your Reassign percentages.
Our Call Acceptance measurements consider all calls you have been offered in your territory, looking at those you have accepted and those you have not. Within that bucket of accepted calls, we also review reassigned jobs. Jobs that must be reassigned count against your Call Acceptance goal - meaning, your Call Acceptance percentage is decreased (you want it to be high). It is important to note: if, at the time of dispatch, you do not believe you will be able to service the call, do not accept it. Clearly it benefits you to accept as many calls as you can service, however, it serves no favor to you, to Agero, or the customer for you to knowingly accept a call you cannot complete.
Your Reassign percentage is straight forward. This metric considers all reassigned jobs - whether Agero or Provider Canceled - compared to the overall number of dispatches you have accepted. You want this percentage to be as low as possible, with a goal of less than 1%.
For more details on understanding your performance, please review: https://info.agero.com/agero-faqs/understanding-your-performance-metrics