We look to our contracted Service Providers as an extension of the clients we serve, with the customer experience being the number one priority for all parties involved. There is only one opportunity to make a good impression.
We monitor your in-territory performance in the below areas for your Agero jobs.* It is important to regularly review this performance data to understand where you are excelling and where you have opportunities for improvement. After all, Completion Rate will very soon be a part of our provider selection process and your ability to complete the jobs you accept and the NPS score you get for those jobs will directly impact your volume.
*In-territory is comprised of the zip codes you’ve agreed to service, listed in your profile. Need to review or update your zips? Learn how to here.
Your ability to meet these metrics, combined with other criteria, has a direct impact on the volume of jobs we dispatch to you and failure to comply can put you at risk of being removed from our network.
In addition, we expect that your service vehicles are well maintained, equipped, labeled, and clean at all times, and your drivers have the appropriate safety gear and uniforms.
Learn more about how to view your job performance in Swoop: https://info.agero.com/agero-faqs/how-to-review-your-job-performance-in-swoop.