All the ways you can reach out to us, all in one place.
If you are not receiving our marketing and technical communications (monthly newsletter, platform/process updates, alerts, etc.) Please submit a ticket to the Provider Advocate Group and select the "Not Receiving Marketing Communications/Email" option.
See our full contact information below. Want to print a downloadable version? Click here to open the PDF and save to your computer.
Chat Support for Active Jobs (available 24/7)
- Log into Swoop (app.joinswoop.com) and click the blue chat icon in the lower right hand corner of your screen to chat with a live agent or make automated updates to your active job.
Phone Support for Active Jobs (available 24/7)
- Accident Jobs: 1-866-359-5425
- Light, Medium & Heavy Duty Non-AM Jobs: 1-800-541-2262, option 1
Technical, Account & Billing Support (Provider Advocate Group)
- Live Chat and Support Tickets: Visit info.agero.com/network; tickets will be responded to within one business day
- Phone: 1-866-219-8136, Monday-Friday, 10am-6pm EST
- Submit a Billing Discrepancy: Visit info.agero.com/network; tickets will be responded to within one business day
Support Regarding Damages
- Email: damageteam@agero.com
- Phone: 1-800-528-9416
- Please have the Agero Damage Claim number or the Swoop Job ID that is associated with the claim on hand
Self-Service Vehicle Training (free, available 24/7)
- Visit our training site: info.agero.com/blueprint