The Swoop Insights Dashboard provides data-driven answers to critical business questions. By mastering key performance levers and leveraging real-time data, providers can take control of their business growth and strategically increase their job volume with Agero.
1. Quick Reference: Navigating the Insights Dashboard
To access these analytics, users must log into Swoop and navigate to the Insights tab.
| Business Question | Dashboard Section / Tool |
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Where can I focus my expansion efforts? |
Territory Map |
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What are my job volume and performance trends? |
Performance Summary |
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Where can I find a deep dive of my in-territory performance metrics? |
Performance Details |
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How do I rank against competitors? |
Volume Insights |
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How are my drivers performing? |
Driver Performance |
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How can I grow my performance to secure more jobs? |
Volume Simulator |
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Where can I find as much info as possible on my jobs? |
Raw Job Data |
2. Key Levers for Job Selection & Growth
Agero's selection logic has evolved to give you more transparency and more ways to win. By mastering these key performance levers, you are in the driver's seat of your own growth.
What you need to know:
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Acceptance Rate is now part of our selection logic. Make sure you are accepting the jobs you can complete.
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Location Sharing is now part of our selection logic. It's critical that all of your drivers are GPS enabled, we now use their location if it’s better than your Rate Agreement ETA. In the near future we will prioritize providers whose drivers are sharing GPS.
Coming later this year:
- ETA Accuracy will be added into our selection logic to reward those who consistently meet their quoted ETAs. What you need to know, now
DRIVE PERFORMANCE Delivering excellence is the fastest way to scale your volume.
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NPS: A positive customer experience keeps your ranking strong.
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Completion Rate: Finish the jobs you start. Stay at the top of the list.
MASTER YOUR MARKET Smart pricing ensures you remain a valued partner.
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Market-Based Rates: Align your pricing with your specific region to stay competitive.
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Cost Transparency: Keep add-on fees to a minimum to protect your rank.
MAXIMIZE YOUR REACH Real-time data leads to real-time growth.
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Location Sharing: Share your location. Get prioritized for the jobs nearest to you.
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Updates from the Field: Drivers who update job statuses directly get prioritized for accurate ETAs.
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Territory Accuracy: Align your service areas with your actual fleet capacity.
BE THE PARTNER WE CAN COUNT ON Reliability equals rewards.
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Acceptance Rate: A strong Acceptance Rate is required to stay in our network and helps ensure steady job offers.
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Profile Accuracy: Make sure we know the hours you are available. The time you're open and available to take Agero jobs matters, and helps us ensure you are getting the right job offers at the right time.