Driver Training: Swoop Towing Application

Logging in: Download the Swoop Towing application from iOS or Android app stores.

Type in your username and password that was given to you by Swoop or your team.

You will first be asked to allow location tracking, select Always. I will show you shortly how to cut off GPS tracking in the application when you are off duty.

Next, allow notifications so that you will receive alerts when a new job has been assigned to you.

Once you login you will see the screen below. The first step is marking yourself “On Duty”. Simply click on the button and you will see On Duty turn Green.

This is how your dispatch team and customers will be able to see your location. When you are done for the day, make sure to click “Off Duty” to stop tracking.

Next, you will want to select the truck that you will be using for the day. If you switch trucks often, just remember to change your truck accordingly. Click on the Select Truck Field to select. Once complete, you will see your truck name in the field.

Now you are ready to start receiving jobs from your dispatch team. When you are assigned a new job, you will receive a text message and phone call notification from an automated phone number.

You should save the number in your contacts as Swoop. No action is required on the phone call or text message, as they are simply notifying you to open the Swoop app to see the new job details. At this point you will open up the Swoop app and see the new job in your Queue.

The new job assigned will have some minor details like Account name, location, service type, and Swoop ID number. To view the full set of details, click anywhere in the details view to expand.

You can scroll through this information to see all the details in full. Once you are ready to drive to the customer, click the green “Start Route” button at the bottom.

When you navigate with Maps, Swoop will auto populate the customers exact location into Google or Apple maps within your phone.

Once you arrive to the customer, you will want to mark “On Site” within the application. This status update is directly seen by the dispatcher. 

 

Now that you are On Site, take advantage of our software and take photos and collect customer signatures right in the appliation.

Don’t worry, photos are not stored on your device, they are stored immediately to the Swoop ticket. We highly recommend using the photos and signature aspect of the application to avoid false claims

Depending on the service type the next option will be complete or Drive To Drop. This status moves the status over to Towing so that the dispatch team knows you are in progress of towing. You will be presented again to use navigation to the drop off destination.

You can take more photos and collect a drop off contact signature as well. If you need to make edits to any job. Click the edit pencil button at the top right to update the information.

For editing the job details, once you are ready, click “Save” at the top right to confirm the changes. 

The last step is to mark the job as complete, This will remove the job from your queue and the dispatchers will also see the job complete on their end as well.

To view completed jobs or log out of the application, click the 3 dots at the upper left corner of your screen.

 

If you have any questions, please reach out to the Provider Advocate Group by submitting a ticket or live chatting with an agent, both available at info.agero.com/network. You can also reach the team via the blue chat bubble on AgeroSupport.