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      2. Dispatching & Jobs
      3. For the Driver

      Taking Photos on Scene/Adding Photos to Swoop

      Where we will be working: Swoop Mobile App (download Swoop for iOS or Android)

       

      Taking Photos in the Swoop Mobile App:
      When On Site, you can take photos and collect customer signatures right within Swoop. Click on the “Add Photos” Button to start. Allow Swoop to access your camera. Then take all the necessary photos and select “Done” at the top right to upload the photos.

       

      Don’t worry, photos are not stored on your device and don’t take up memory. They are stored immediately to the Swoop Job ID. 

      To add drop off photos, just scroll to the area underneath the specified drop off location and tap the camera icon to add.


      Adding Photos to Job Details/Invoices in Swoop Desktop:

      • Navigate to the Job in your dashboard
      • Open the Job Details using the blue arrow button on the right of your screen
      • You can add photos directly in the details by selecting the “Add Documents” button or directly in the Invoice by clicking “Edit Invoice” then “Add Documents”
      • Make sure to save.

      Guidelines for photos:

      • Ideally, the more pictures you can provide, the better. We request you include:
        • At pick-up: A minimum of four pictures (one from each corner) of the vehicle at pick-up (if in a safe location)
          • At least three close-up pictures of ANY/ALL pre-existing damages before touching the vehicle.
        • At drop-off: Pictures of all four corners of the vehicle, VIN, license plate, and signage of delivery location
        • At least 1 photo per need as evidence of additional-charge requests.
      • Take photos in Landscape/horizontal view
      • Photo Quality:
        • Photos should show clear visual representation of the Primary Point of Impact.
        • Photos should include corners & full view angles of the full vehicle.
        • Be mindful of glares/flashes when taking photos, it is critical that information like VIN and plate numbers are easily identifiable in the photos you include.
        • Do your best to only photograph the vehicle you are there to service (rather than taking photos of all vehicles that may be on scene or may have been involved).
        • If servicing a vehicle covered in snow, do your best to clean off the vehicle first so it's condition can be easily viewed/determined.
        • Do not share photos that have been excessively zoomed-in. When taking close up photos position yourself and your camera to be close rather than zooming in on screen in your camera app to avoid distortions.
        • Do your best to show the damage in a photo that is a clear display of the vehicle and the damage’s location on the vehicle.
        • Ensure you have the camera settings capturing the date, time and location of the photo, if available on your device.

      Remember: it is in your best interest to share as many photos as possible during each job.

      If you have any questions, please reach out to the Provider Advocate Group by submitting a ticket or live chatting with an agent, both available at info.agero.com/network.