Statuses & Other Terminology
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      2. Dispatching & Jobs
      3. Statuses & Other Terminology

      Towbook terminal statuses for AM jobs

      Delivered: Vehicle has been successfully delivered to the specified Agero Tow-To location

      Stored Will Tow Out: Vehicle could not be delivered to the specified Agero Tow-To location, you've brought the vehicle to your storage lot and you are willing to tow it to another destination.

      • When this option is selected Agero will contact you with new Job ID and Tow-To destination details.

      Stored Unable to Tow Out: Vehicle could not be delivered to the specified Agero Tow-To location, you've brought the vehicle to your storage lot, but Agero will need to arrange for transportation to the next destination.

      • When this option is selected, Agero will contact you to coordinate a pickup time/date
      Destination Refused Vehicle: This is a last resort option for when the vehicle is refused by Agero's specified Tow-To location and you do not have the ability to store the vehicle yourself.
      • When this option is selected you must call us at 866-359-5425  or chat us via app.joinswoop.com so we can redirect you to an updated drop-off location

      Questions? Submit a ticket or live chat with the Provider Advocate Group, both available at info.agero.com/network.