Enabling Location Based Tracking (LBT)

We monitor "location-based tracking" as one of our performance metrics and failure to provide location data could result in network removal.

To help continue to ensure accuracy, below are some best practices for Location Based Tracking:

• Ensure that every job has a driver assigned to enable GPS capture
  
  

iPhone	Android

• Keep GPS enabled at all times on your applicable mobile device
• Drivers should regularly update their statuses as they progress through each job
  • En route/Start Route means they're on their way to the customer.

• • • Note: Because the customer is notified when this action takes place, it's important the driver only starts the job when he is actually on his way to that exact customer.
      • We've received complaints from customers who thought the driver was on his way because they could see his truck moving, when in reality, he was making another stop across town before going to that customer. The customer watched the driver cruise for awhile in the opposite direction, causing quite a bit of confusion.
      • Generally, though, this notification is a good thing. Since the customer knows where the driver is, they're less likely to call you looking for status updates.
  • On Scene/On Site means they've reached the disablement location.
    Have your drivers update their job statuses within your digital dispatch mobile app of choice. Make sure they're updating their status at EACH stage of the event.

• Ensure that each driver is only active on one job at a time

What the Customer Sees

When a job is first created, the customer will be asked to confirm their location. When your driver marks himself en route, the customer is sent a link via text message to view the driver's progress in a web portal. It looks like this:

If you have any questions, please reach out to the Provider Advocate Group by submitting a ticket or live chatting with an agent, both available at info.agero.com/network.