We require evidence of completed background checks on all members of your business performing Agero services or handling Agero information regardless of whether they are temporary, seasonal, part-time or some other distinction.
IT IS YOUR RESPONSIBILITY TO UPDATE YOUR EMPLOYEE PROFILES IN AGEROSUPPORT IN REAL TIME WHEN YOU HIRE OR LET GO OF AN EMPLOYEE
View our full overview here or review the information below.
1. All active employees (including you) across all of your Vendor IDs must be entered into AgeroSupport using the Add a Driver/Remove a Driver button functionality in the left-hand menu of your AgeroSupport Scorecard screen. You can read how to sign-in for the first time here.
Simply adding your employee to your Swoop account will not suffice.
If you have an employee that works across multiple Vendor IDs, the background check must be submitted for that employee under the Vendor ID for their main working location.
2. You can use our partnership with Checkr to complete your background checks for free, or you can leverage one of the following approved vendors:
Please do not use the following websites to run your background checks. These documents will not be accepted:
- Peoplefinders.com
- TruthFinder
- CheckPeople
- Instant Checkmate
- BeenVerified
The best documentation is the summary page from the report that shows the employee name, last 4 digits of their social security number, and the result of the background check. Click for our full list of requirements.
Updated background checks must be emailed to SPBackgroundchecks@agero.com and include your Vendor ID and company name in the subject line.
3. A renewed background check for each of your employees across all of your Vendor IDs will be required regularly by our compliance team. Our team will be in touch via email or phone as needed; please ensure you are responsive to their outreach.
Without proper background check documentation, you will be considered as out of compliance with our requirements and could be placed on hold or removed from the network.
Need help? Submit a ticket to or live chat with an agent in the Provider Advocate Group, both available at info.agero.com/network.